Terms & Conditions
In these Terms, references to “you”, “User” shall mean the end user/customer accessing the Website, its contents and using the Services offered through the Website. References to the “Website”, “ “, “we”, “us” and “our” shall mean the Website and/or
cacaoworldltd.com also reserves all rights to cancel any order if the ordered product is unavailable or if it is out-of-stock. Product unavailability cannot be predetermined or predicted by the website, whether it is due to unavoidable inventory management issues, website management issues, vendor stock update issues or any other unpredictable reason.
Return & Refund Policy
How can I get a refund or replacement for my product?
To notify us that you want to return your product also refund, You will have 7 calendar days after the product has been received by you. If your item meets all the requirements, your return can be initiated by calling Customer Service at the +88 01611 111227 or send us a mail here.
Simply follow the 5 steps stated below:
– Check if your product meets all requirements.
– Contact: customer-care service
– Either drop the product in our office or appoint a rider when you call customer service.
– Your return will go through a quality check.
– If validated, you will get a replacement or refund within 7 working days (whichever was requested).
Note: If the product that you ordered is not available at that moment or due to some other issues if delivery is not possible at that moment you will get a call from our customer care. After your confirmation, you will get the refund within 7 banking days.