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Terms and Conditions

This website is operated by cacaoworldltd.com. In these Terms, references to “you”, “User” shall mean the end user/customer accessing the Website, its contents and using the Services offered through the Website. References to the “Website”, “ cacaoworldltd.com “, “we”, “us” and “our” shall mean the Website and/or Cacao World Limited.


By visiting the site and/ or purchasing something from cacaoworldltd.com, you engage in our Service and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website as well as out official facebook business page. It is your responsibility to check this page or facebook business page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


By agreeing to these Terms of Service, you represent that you are at the age of majority in your present State or Province of residence, or that you have given us your consent to allow any of your minor dependents to use this website where you are the age of majority in your State or Province of residence.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content, excluding including credit card information, may be transferred unencrypted and may involve the following:

  • Transmission over various networks
  • Changes to conform and adapt to technical requirements of connecting networks or devices.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service on the website through which the service is provided, without express written permission by us.


Availability and pricing of all items are subject to availability. cacaoworldltd.com will inform you as soon as possible, if the product(s) and services you have ordered are not available. If not, then the Customer Care will offer similar alternatives.

As part of visiting and/or purchasing anything from cacaoworldltd.com, you warrant to agree to understand that due to the nature of the business, availability may change even after an order has been placed. In an event where the product is no longer available, the Customer Care will offer alternatives or the option to cancel your order wholly.

All prices are subject to change without notification, and while every effort is made to ensure the accuracy of the prices displayed on cacaoworldltd.com, they are not guaranteed to be accurate. If any price is different from that displayed we will inform you before dispatching the order and you will have the option of continuing with the order or not.


We reserve the right at any time to modify or discontinue any Service without notice at any time. We shall not be liable to any customer or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Products are available exclusively online through cacaoworldltd.com. These products or services may have limited quantities and are subject to return or exchange only according to our Return and Replacement Policy. cacaoworldltd.com has made every reasonable effort to be as accurate as possible in displaying the product in its original color and accurate size. However, due to your device’s display settings, technical issues and differences in display, variations may come to the product’s color or size. Hence, cacaoworldltd.com cannot guarantee that the physical product will look exactly like the display image. If a product from cacaoworldltd.com is not as described, your sole remedy is to return it unused by fulfilling all the conditions as per our Return and Replacement Policy.

Discounts and allowances (coupon code, promo code, occasional offers or sign-up offer etc.) are reductions of the basic price of products or services. The value of the discount coupon or gift card will not be refunded on returns or exchanges after using for a successful order from cacaoworldltd.com. Users having multiple accounts under the same Cell Phone number, or email address cannot avail the discounts or offers more than once, as is the policy.


Your submission of personal information through the store is governed by our Privacy Policy. Visit our website to learn more about our Privacy Policy.

cacaoworldltd.com promises to deliver quality and authentic products to their customers. Therefore, cacaoworldltd.com always runs Quality Control checks after receiving the ordered product from the authorized vendors. cacaoworldltd.com reserves all rights to cancel any order of the customer after finding any quality issue from Quality Control checks of the ordered product, as we aim to give our customers the best online shopping experience.

cacaoworldltd.com also reserves all rights to cancel any order if the ordered product is unavailable or if it is out-of-stock. Product unavailability cannot be predetermined or predicted by the website, whether it is due to unavoidable inventory management issues, website management issues, vendor stock update issues or any other unpredictable reason.

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


For more information regarding the Terms of Service or if you have any queries or concerns you can Contact Us or for any questions about the Terms of Service should be sent to us at support email.

Return & Refund Policy

How can I get a refund or replacement for my product?

To notify us that you want to return your product also refund, You will have 7 calendar days after the product has been received by you. If your item meets all the requirements, your return can be initiated by calling Customer Service at the +88 01611 111227 or send us a mail here.

Simply follow the 5 steps stated below:

– Check if your product meets all requirements.

– Contact: customer-care service

– Either drop the product in our office or appoint a rider when you call customer service.

– Your return will go through a quality check.

– If validated, you will get a replacement or refund within 7 working days (whichever was requested).

Note: If the product that you ordered is not available at that moment or due to some other issues if delivery is not possible at that moment you will get a call from our customer care. After your confirmation, you will get the refund within 7 banking days.